EpVi India Service Conditions of Use

This is an agreement between you and EpVi New Technological Epoch Private Limited (with its affiliates, “EpVi India”, “we” or “us”) regarding the digital spoken word Led Lights Services  operated by EpVi (the “Service”). These EpVi India Service Conditions of Use, the rules, policies and guidance we provide regarding the Service, the EpViindia.com Conditions of Use, the EpViindia.com Privacy Notice, the EpViindia.com Interest-Based Advertising Policy and to the extent applicable, the Terms & Conditions for Recurring Payments (all as they may be changed over time) are collectively referred to as the “Terms”, form part of this agreement, and govern your use of the Service. EpVi is an affiliate of EpVi New Technological Epoch Private Limited and the Service is an EpVi Service for the purposes of the EpViindia.com Conditions of Use. However, these EpVi  India Service Conditions of Use will take precedence over any conflicting provisions of the EpViindia.com Conditions of Use.

By signing up for or using the Service, you agree to the Terms.

Your Account

If you do not have an EpViindia.com account, you will need to establish an account with EpViindia.com to use the Service.

Membership Plans

As part of our Service, we may offer membership plans and may change them and their features from time to time. If you sign up for a membership plan, you agree to the terms, conditions and limitations associated with them that are posted on our website(s) or applications.


As part of a membership plan or a Service promotion, we may issue you credits/Referring Points redeemable for Products on the Service (“Credits”). Credits may only be redeemed on the Service, have no cash value, are non-transferrable and non-refundable. All Credits are valid for a limited time as described in the applicable membership and promotional terms and conditions. Credits expire immediately upon the cancellation or termination of your membership unless used prior to cancellation or termination.

Purchased Product

Product you purchase will be available in your EpVi India Cart for you to access at your convenience.

Promotional and Membership

We may make content available to you from time to time through the Service for which a purchase is not required. You will have access to this content only for so long as we make it available generally or, where it is provided as a benefit of a membership plan, for so long as you remain an active member of your plan in good standing. We may also remove this content from your account, devices and applications or otherwise restrict your ability to access it.

Content Availability

We may add or remove purchasable, promotional and membership content (collectively, “Content”) from our catalogue, membership plans and our Service at any time and make no guarantee as to the availability of specific Product in any membership plan or as to any minimum amount of Product in any membership plan. Some of our product may be offered in limited territories, and we may use geo filtering technology to restrict access outside of those territories.

Fees and Renewal

Fees for purchased Product, membership plans, subscriptions and other services will be stated at the time of your purchase or sign-up, as applicable, and provided in our help pages. The fees for membership plans may vary. Fees may be subject to tax and are non-refundable except in the specific circumstances described in the Terms.

We accept a variety of payment methods depending on the type of membership plan you choose. You cannot use a credit or debit card issued outside of India to pay on Epviindia.com. If you sign up for an auto-renewing membership plan, your EpVi membership will automatically renew at the end of each period and we will charge you the membership fees at the time of renewal (“Recurring Payments”). By signing up for an auto-renewing plan you authorize us to collect the membership fee for the next membership period and agree to the Terms & Conditions for Recurring Payments.

You may disable automatic renewal of your EpVi membership by contacting EpVi customer support or by visiting Account Details.

EpVi membership only becomes effective upon successful authorization of payment and EpVi Heaven ID or successfully enabling Recurring Payments. If the payment methods provided by you are declined for payment of your membership or subscription fees or you do not have a valid payment method on file on your renewal date, we may at our option, limit access to non-purchased content and membership benefits and/or cancel your membership or subscription, as applicable, unless you provide us with a valid payment method. If you provide us with a valid payment method and are successfully charged before your membership or subscription is cancelled, your new membership or subscription period will be based on the original renewal date and not the date of the successful charge.

Membership and Subscription Cancellation

You may cancel your membership plan and any subscriptions by visiting your Account Details page provided on EpViindia.com (your “Account Details”) and adjusting your membership settings or subscription preferences (as applicable), or by contacting our Customer Service team. If you cancel your membership or subscription, you will not receive a refund of any fees already paid. Your member benefits terminate when your membership is cancelled, but cancellation does not terminate your Heaven ID and access to purchased product.

Service Restrictions

We reserve the right to accept or refuse membership or to restrict use of the Service in our discretion. You may not transfer or assign your membership or any Service benefits. We may take actions we deem reasonably necessary to prevent fraud and abuse, including placing restrictions on the amount of content or other services that can be accessed from the Service at any one time.

Product Restrictions

You may not (i) Disassemble the product; (ii) sell, rent, lease, distribute EpVi Products  (iii) remove any proprietary notices or labels on product; (iv) use the Service or Content for any commercial or illegal purpose.

Promotional Trial Memberships/ Temp. Membership

We sometimes offer certain customers various trial or other promotional memberships, which are subject to the Terms except as otherwise stated in the promotional offers. We reserve the right, in our sole discretion, to determine your eligibility. Trial members may, at any time (through your Account Details), choose not to continue to paid membership by cancelling prior to the end of the trial period. If a trial offer or a promotion requires you to have a valid payment instrument on file, such as a credit card or other permitted payment method, we may validate that payment method including by requesting a temporary authorization from the financial institution issuing your payment instrument. If we determine that your payment instrument is invalid, without limiting any of our other rights, we may revoke any benefits, Credits or Content you may have received as part of the offer. Temp. Membership is given one time for a home, it can`t be renewed. Customer can purchase limited product in Temp. Membership plan. Customer can not access all the features i.e. Home base replacements, One message service and our other services implemented for premium users.

Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your intellectual property rights have been infringed, please submit your claim using the online form and process set forth in the EpViindia.com Conditions of Use.

We offer the following alternative to the online form for copyright complaints only. You may submit written claims of copyright infringement to our Copyright Agent at:

Copyright Agent
EpVi New Technological Epoch Private Limited, Legal Department
e-mail: Care@epviindia.com

Agreement Changes

We may in our discretion change the Terms and all elements of them and any aspect of the Service at any time. If any change to the Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes and the remainder of the Terms. Your continued use of the Service after we change the Terms constitutes your acceptance of the changes. If you do not agree to any changes, you must not use the Service and must cancel your membership.

Termination by Us

Our business may change over time and we reserve the right to cancel the Service and any membership plan in whole or in part, and to terminate your membership and use of the Service at our discretion. If we do so, we will give you a prorated refund based on the number of days remaining in your membership unless we terminate your membership for conduct that we determine, in our discretion, violates the Terms, violates any applicable law, involves fraud or misuse of the Service, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with the Terms will not constitute a waiver of any of our rights.

Disputes; Limitation of Liability

Any dispute or claim arising from or relating to the Terms or your use of the Service is subject to the governing law, jurisdiction, disclaimer of warranties and limitation of liability and all other terms in the EPVIIndia.com Conditions of Use. You agree to those terms by signing up.

Our total liability to you under the Terms will not exceed the total amount you have paid us in the twelve months prior to the claim.